This document specifies the Privacy and cookies policy of the Internet Service Contactino.com (hereinafter referred to as: ,,Internet Service”). Administrator of the Internet Service is Agnieszka Kwatkowska sole proprietor doing business under the name “MK&LK Agnieszka Kwiatkowska”, registered in the Central Register and Information on Economic Activity conducted by the Minister of Business and Technology, under address Plac Kaszubski 8/311, 81-350 Gdynia, using NIP: 6652757117, REGON 366696400.
The words with capital letters bear the meanings defined in the rules and regulations of the Internet Service.
Personal data collected by the Administrator of the Internet Service is processed pursuant to the provisions of the Regulation of the European Parliament and of the (EU) Council 2016/679 of 27/04/2016 on the protection of natural persons as regards personal data processing, on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the EU L 119, pg. 1) hereinafter referred to as: GDPR.
The Administrator of the Internet Service does the utmost to protect privacy and information shared with him and related to Users of the Internet Service. The Administrator exercises due diligence to choose and apply proper technical measures, including ones of programming and organisational character, to ensure the protection of data; he especially secures data against sharing with unauthorised people, disclosure, loss, damage, unauthorised modification, and processing in breach of applicable legal provisions.
Target Users of Products and Services available at the website are not children under 16 years of age. The Controller of personal data does not provide for intentional acquisition of data related to children under 16 years of age.
Controller of personal data
The controller of your personal data is:
MK&LK Agnieszka Kwiatkowska
address: Plac Kaszubski 8/311, 81-350 Gdynia,
NIP: 6652757117, REGON 366696400.
Regarding your personal data, you may contact the Controller of personal data via:
- e-mail: firstname.lastname@example.org,
- following postal address: Plac Kaszubski 8/311, 81-350 Gdynia,
- using contact form via: https://www.contactino.com/strony/kontakt.
Aims of and legal basis for personal data processing
The Controller of personal data processes your personal data for the following purposes and within this scope:
- to take actions before entering into the agreement on your request (to create your account, etc.), that is data specified in the registration form in the Internet Service, to be exact your e-mail address, password, name and surname, and also phone number, to provide Services which require the creation of the Account, we process your data specified in the Account and data specified while buying Services;
- to provide services which do not require that you create the Account, that is to browse the website of the Internet Service and search for content or parts, we process personal data related to your activity in the Internet Service, in other words information about contents or Services you browse, data on sessions of your device, operating system, browser, location, unique ID, IP address, and also phone number;
- to execute the Contract of Services and to use functionalities demanding registration and also not requiring an Account, i.e. submitting a response to the Announcement, contacting with other Users, negotiations or other arrangements, Account history and / or contacts, we process personal data provided by you in the Account and as part of the submitted forms and data about your activity on the Website, i.e. data about the Services you are viewing, as well as data about the session, your device and the operating system, browser, location and unique ID. Providing some data is a prerequisite for using individual Services and account functionality (mandatory data). Our system automatically marks mandatory data. The consequence of not providing this data is the inability to provide certain Services and functionalities of the Account. Providing other personal data than marked as mandatory is voluntary;
- to compile statistics on the use of respective functionalities available in the Internet Service, to facilitate the use of the Internet Service and to ensure the IT safety of the Internet Service, we process personal data related to your activity in the Internet Service and amount of time spent on each web page of the Internet Service, time you spent for viewing any sub-websites, your search history, location, IP address, device ID, as well as data related to your web browser and operating system;
- to establish, assert and exercise legal claims and defend ourselves against them in court proceedings and other enforcement authorities, we may process your personal data specified while signing in the Internet Service (creating the Account), ordering Services and other data necessary to prove the existence of a legal claim or which stems from a legal requirement, injunction or another legal procedure;
- to handle complaints, claims and requests, and to reply to questions from Users, we process personal data specified by you in the contract form, complaints, claims and requests or to answer questions in another way and certain personal data you specify in your Account, as well as information related to the order for a specific Services we provide which are the reason for your complaint, claim or request and data contained in documents enclosed to your complaints, claims and requests;
- to market our Products and Services as well as our Users' and partners', including remarketing, we process personal data you specify as you create and update your Account, information related to your activity in the Internet Service, including orders, which are registered and stored with cookies, especially the history of orders, searches and clicks in the Internet Service, login and registration dates, history and your activity related to our communication with you. In the case of remarketing, we use data on your activity to reach you with our marketing messages outside the Internet Service and, with this end in mind, we use services of external providers. These services involve displaying our messages on websites other than the one of the Internet Service. You will find more details in the provisions related to cookies;
- for us or our partners to research the market and survey opinions, that is information about orders, your data specified in the Account, as you buy Services, e-mail address. We do not use data collected during the market research and opinion survey for advertising. Detailed hints are provided in information on a given survey or where you enter your data.
Categories of relevant personal data
The Controller of personal data processes the following categories of relevant personal data:
- contact information;
- information related to your activity in the Internet Service;
- information related to your complaints, claims and requests;
- information related to marketing services.
Voluntary provision of personal data
Your submission of required personal data is voluntary and is the condition on which the Controller of personal data may provide you with services via the Internet Service.
Data processing time
Personal data will be processed for a period necessary to deliver orders, provide services and for marketing activities and other services provided on behalf of the User. Personal data will be erased in the following cases:
- when the data subject asks for it to be erased or withdraws his/her consent to its processing;
- when the data subject does not take any actions for 10-plus years (inactive contact);
- after receiving the notification that stored data is expired or inaccurate.
Some data within this scope: e-mail and full name, may be stored for the next three years for evidentiary purposes or to hand complaints and legal claims related to services provided by the Internet Service – these types of data will not be used for marketing.
Information on orders for paid services, contests and loyalty programs will be stored for six years from the date an order is delivered.
We store data on Users who are not logged in for a period corresponding to the life cycle of cookies saved on devices or until they are deleted from the User's device by the User.
Your personal data related to preferences, behaviours and selection of marketing content may be used as basis for automated decisions to determine sales opportunities of the Internet Service.
Recipients of personal data
We share your personal data with the following categories of recipients:
- national authorities, such as the prosecutor's office, Inspector General for Personal Data Protection, President of the Office of Competition and Consumer Protection, if they ask us for it,
- providers of services we use to run the Internet Service, for instance to deliver orders. Depending on contractual arrangements and circumstances, these entities, acting on our request or independently, specify aims and processing methods; you will find the index of providers at the website of our Internet Service at this link: https://www.contactino.com/strony/kontakt
- storing the data for Contactino.com is IdealMedia Sp. z o.o. (Ltd.), located in Elbląg City, Władysława Syrokomii 19.
Rights of the data subject:
Under the GDPR you have the right to:
- request the access to your personal data;
- request that your personal data be rectified;
- request that your personal data be erased;
- request that the processing of your personal data be restricted;
- object to the processing your personal data;
- request that your personal data be transferred.
The Personal Data Controller, without undue delay – at any rate, within a month since the request is received– will provide information about actions taken in relations to your request. In necessary, the period of one month period may be extended for the next two months due to the complexity of the request or the number of requests.
At any rate, the Controller of personal data will inform you about the extension of this period within a month since the request is received and specify the cause for delay.
The Right of access to the personal data (art. 15 RODO)
You have the right to obtain from Controller information (confirmation) as to whether or not your personal data are being processed.
If the Controller processes your personal data, you have the right to:
- access to your personal data;
- obtain information about purposes of the processing, categories of personal data, recipients or categories of recipients of that data, planned retention period for your personal data or criteria to establish this period, your rights under the GDPR and the right to complain to the supervisory authority, about source of that data, about automated decision-making, including profiling, about safeguards used in relations to the transferred data to non-EU countries.
- receive a copy of your personal data.
If you want to request access to your personal data, submit your request via: email@example.com.
Right to rectification (art. 16 GDPR)
If your personal data is inaccurate, you have the right to request that the Controller rectify it immediately.
You also have the right to request that the Controller complete your personal data.
If you would like to request that your personal data be rectified or completed, send your request to this address: firstname.lastname@example.org.
If you have registered in the Internet Service, you may rectify and complete your personal data by yourself after logging in the Internet Service.
Right to erasure (‘right to be forgotten’) (art. 17 RODO)
You have the right to request that the Controller of personal data erase your personal data, if:
- Your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you have withdrawn your consent in so far as your personal data has been processed under your consent;
- the personal data have been unlawfully processed;
- you have objected to the processing of your personal data for the purpose of direct marketing, including profiling, in so far as this processing is related to direct marketing;
- you have objected to the processing of your personal data in connection with the processing, which is necessary to perform the task carried out in the public interest or processing necessary for purposes arising from legitimate interests pursued by the Personal Data Controller or a third party.
Despite the request that your personal data be erased, the Controller of personal data may still process your data to establish, assert and exercise legal claims, of which you will be informed.
If you want to request removal of your personal data, submit your request: email@example.com.
Right to obtain restriction of processing (art. 18 GDPR)
You have the right to restrict the processing of your personal data if:
- you question the accuracy of your personal data – the Controller of personal data will restrict the processing of your personal data for a period allowing for the verification of this data;
- the processing is unlawful and instead the erasure of the personal data, you request the restriction of their use;
- Your data is no longer required for processing but still necessary to establish, assert or defend your legal claims;
- You have objected to the processing of your personal data until it has been determined if legitimate interests of the Controller of personal data override the grounds you have specified in your objection.
If you would like to request that the processing of your personal data be restricted, send your request to this address: firstname.lastname@example.org.
The Right to object to personal data processing (art. 21 GDPR)
You have the right to object at any time to the processing of your personal data, including profiling, in relation to:
- processing necessary to perform a task in the public interest or processing for purposes derived from legally justified interests pursued by the Controller of personal data or third party;
- processing for direct marketing purposes.
If you want to object to processing of your personal data, submit your request via: email@example.com.
The Right to data portability (art. 20 GDPR)
You have the right to receive from Personal Data Controller your personal data in structured, commonly used, and machine-readable format and transmit those data to another controller of personal data.
You may also claim that Personal Data Controller transmit direct your personal data to another Controller (if technically possible).
If you would like to request that your personal data be transferred, send your request to
this address: firstname.lastname@example.org.
The Right to withdraw consent
You may withdraw your consent to the processing of your personal data at any moment.
The withdrawal of your consent to the processing of your personal data does not affect the lawfulness of the processing based on your consent before the withdrawal.
If you want to withdraw your consent to the processing of your personal data, submit your request via email@example.com or use appropriate functions of the Account.
The Right to lodge a complaint with a supervisory authority
If in your opinion processing of your personal data is incompliance with GDPR, you have the right to lodge a compliant with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.
In Poland, the supervisory authority within the meaning of the GDPR is the President of the Office for Personal Data Protectionco (pol. „Główny Inspektor Ochrony Danych Osobowych” also “GIODO”).
While browsing the web pages of the Internet Service, HTTP cookies are used, hereinafter referred to as cookies, in other words small text data files, saved on your end-device while using the Internet Service. Their use is aimed at facilitating the operation of our Internet Service website.
These files allow us to identify the software you are using and tailor our Internet Service to your needs.
Cookies usually contain the name of the domain from which they come, duration of their storage on the device and values assigned to them.
Cookies we use are safe for your devices. Therefore, no viruses and no unwanted or malicious software can affect your devices via cookies.
Types of cookies
We use two types of cookies:
- Session cookies: stored and kept on your device until the web browser is closed. Saved information is then permanently deleted from the memory of your device.
This mechanism does not allow the acquisition of any personal data or confidential information from your device.
- Persistent cookies: stored and kept on your device until deleted. Closing the web browser or switching off the device does not cause them to be removed from your device. This mechanism does not allow the acquisition of any personal data or confidential information from your device.
- GP Kancelaria Poniatowska-Maj Strzelec-Gwóźdź sp. p. (partnership) located in Cracow using internet service „solidnyregumin.pl” for delivery Conformity Certificate purpose
- Google Inc. located in USA for compile statistics helping to understand the way of using the Internet Service by Users, which allows to improve its structure and content through analytical tools of Google Analytics
Cookies may be used by advertising networks, especially Google, to display ads tailored to your preferences. To do so, information may be saved on your Internet behaviour or your activities on the website
To browse and edit information on your preferences, collected by the advertising network of Google, you may use the tool available at this address: https://www.google.com/ads/preferences/.
You may change the cookie settings by yourself at any moment in the options of the web browser or service, to specify conditions for storing such files and granting access to your device via them. You may change these settings to block the automatic handling of cookies in the options of your web browser or to be informed every time they are stored on your device. Detailed information on the options and methods for handling cookies is available in the settings of your software (web browser).